Important Information + FAQs
Thank you for choosing to shop with Rainbow Connection!
As we stock a wide range of international products that are imported, all pre-order items can take 2-6 weeks to arrive. Pre-order ship dates listed are estimates and can overrun. Please understand delays are beyond our control. We ship as quickly as possible when they do arrive.
Orders will only ship once all items in your order are in stock and on hand. If you need any items in a short time frame, you're encouraged to only shop for ready to ship items. ONE order = ONE parcel
Q: Do you ship outside the UK? Plus all IMPORTANT information for non UK customers
Yes we do and only to select countries at this time. We can only ship all non UK orders via DHL. Nail polishes are classified as DANGEROUS GOODS and cannot be posted via regular post for international orders. As the shipping rates are on the higher side we recommend larger orders or group buys. Rates will increase as the value of your order goes up. There is a minimum spent of £50 per order for all international orders. Shipping rates will only show when you meet the minimum at check out.
Certain addresses will incur a REMOTE AREA surcharge of £19 due to our couriers - DHL, not delivering directly to your address. This charge will be made known to you once we start processing your orders. You have the right to cancel the order if you do not wish to pay the charge. This charge needs to be paid before any orders can ship.
Our prices do not include any taxes or duties which you are solely responsible for. We cannot and do not predict these charges.
Please be aware credit card payments via Paypal or otherwise will incur an international purchase fee as charged by your bank (nothing to do with the shop) and will not be shown at check out as we do not control or impose this fee.
Q: What payment options do you accept?
We are accepting credit and debit card payments via ClearPay, Shopify Pay (a card processing facility) and PayPal.
Usage and approvals for ClearPay are subjected to ClearPay's T&Cs. please contact ClearPay's Customer Support Team at info@clearpay.co.uk or 0808 164 9707 or visit their site https://help.clearpay.co.uk/hc/en-gb. Minimum spent is £20 for ClearPay payments. AS WITH ALL CREDIT PRODUCTS, PLEASE USE CLEARPAY WITH CONSIDERATION AS FAILURE TO REPAY ON TIME WILL MEAN INTEREST IS ACCURED AND MAY AFFECT YOUR CREDIT RATINGS IN THE LONG RUN.
Q: Can I make changes to my order?
If orders haven't been packed or ordered on your behalf yet, changes are possible. Please be sure to check your orders before submitting. However if there are errors to your shipping details please get in touch immediately.
Shipping combinations is not available. PLEASE CONTACT US IF YOU NEED TO ADD MORE ITEMS TO YOUR ORDER AND WE'LL SEND YOU A SEPARATE INVOICE SUBJECT TO A ADD ON CHARGE OF £1-£2 PER TRANSACTION.
If items/orders need to be cancelled please note there will be a small charge of 5-8% charge on the total value of the order (includes shipping) or a minimum charge of £1
Q: What are your UK shipping charges?
Please use the shipping calculator for the latest rates
Q: How long does it take for my order to get to me?
Typical processing times for each order is 1-3 working days (this does not apply to any orders with pre-ordered items). Shipping times is dependent on couriers themselves and not within our control, we are unable to chase up on any parcels that has left our hands. Please note delivery estimates are not guaranteed.
Q: What happens there's a problem with my order after receipt?
Please drop us an email immediately within 2 weeks of order date. if the problem involves a broken/damaged bottle, please be sure to prepare photographic proof to support your claims.
Any damage products will be refunded as we do not hold excess inventory for replacements. Any missing orders or problems with international orders will be refunded, replacements are not available.
Q: Do you accept returns?
No due to hygiene reasons we do not accept returns. However if there is an issue with any products we can make an exception.
Orders returned as an unclaimed parcel from the postal service will be charged a 10% restocking fee and the original shipping paid by us will not be refunded.
Q: Do you have a physical store
No just a web store.
Q: How do I get in touch?
via email info@rainbow-connection.co.uk
